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RETURNS

All items are special order and will be charged at the time the order is placed. Due to "special order" there is a 50% restocking/order cancellation fee on all cancellations once the order has been processed. Since all items are special order, once item has shipped there are no returns except in the case of defect. Customer is responsible for return shipping. Use or Installation constitute acceptance. Any returned item must be returned in "like new" and "resellable" condition and must be in the original packaging. Since our suppliers will not accept any returns after 30 days we must ask that any returns be made within 14 days of receiving the order to allow us time to process the return on our end.

STEPS FOR MAKING A RETURN:

  • An RMA number must be obtained and be listed boldly on the outside of any package being returned. Please call us to obtain an RMA. Items returned without an RMA may be refused.

  • Tracking number must be provided to us, via phone or email, when the item has been shipped back.

  • Refund will be issued once item has been inspected and accepted by the supplier.

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